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Club Matters - Participant Experience

Sign-up to this FREE online workshop and explore what constitutes a great participant experience. Whether you're working with participants, clients or your members, it is important for you to know how to bring about change to positively influence their experience.

Matt Davies / / 07912 178 655

Club Matters - Participant Experience

With so much competition for people's time, how do you ensure your club/organisation is chosen over other opportunities? By understanding what existing and potential members and participants want, you can deliver a great experience for them.

Workshop outcomes

  • Identify what constitutes a great participant experience
  • Review their current participant experience
  • Identify how to bring about change to positively influence the participant experience
  • Develop an action plan and understand how to access further support

What's the value of the workshop?

"Great workshop. It enthused me to go back to the club and to implement a lot of the things we discussed that we weren't doing already"

"Was extremely useful content covered on how to improve a participant's experience"


Delegates must be:

  • a minimum of least 16 years of age
  • able to communicate effectively in English
  • representing an English club or organisation.

Online requirements

In order to access this workshop online, delegates will be required to:

  • Have access to a laptop or tablet. A smartphone device is accepted but functionality can be limited. The device must have access to a microphone as the sessions will be interactive.
  • Have good Wi-Fi access
  • Be able to log into the workshop 10 minutes ahead of the designated start time.

If you have any additional learning needs, please let us know when registering for the workshop so we can support you.


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GDPR Notice: The personal information you provide will be used in a number of ways: • To process your order • To process your payment via bank/credit card/invoice • To share with the event organiser/tutor for administrative purposes for the event • To record course/activity or event attendance • For statistical analysis • To store information about your booking in our back office secure website system for accounting, sales and statistical analysis purposes.• To photograph the event/course • At the event/course we may take photographs of you. These may contain identifiable photographs of you and may be used in the following ways: • On social media as a record of the event • For future marketing promotion materials to advertise similar events • To be stored as a record of the event. If you do not wish to be photographed please notify the event organiser who will record your preference not to be photographed. We will thereby refrain from taking any photographs of you. If you have any questions or queries regarding this please contact Active Suffolk via email: or via phone during office hours: 01394 444605.